What Happened When I Tried Talking to Twitter Abusers

Here is the conclusion:

> I spent days trying to talk to the people in my mentions who insulted and attacked me. I’d have been better off just remembering that when someone shows you who they are, believe them the first tweet.

It's hard to choose words in some cases; I feel it now. I'm not sure the author's attempt brought successful results. Did the author just study what would happen if she asks those questions? Then she probably succeeded, but the conclusion doesn't seem to support that the goal was just to observe. Did she try to find a common ground? Then she probably failed, in a sense that she found some ways which don't work.