Just last week I applied Indian Passport because of some changes in my address & othet particulars, the process was to fill an online form, pay fees online, book appointment online, show up with a confirmation SMS & old Original Passport alongwith one more ID Original. So basically no photocopies, no paper. Went in at pre-opted time, entered a number from my SMS in a kiosk machine, confirmed all particulars filled in online as correct, stood for photo, put fingers on scanner when asked, got another token number, where when called, a single person asked me to show him my original existing passport & second ID, all ok, received a SMS & Email with all the details, & a case number to follow the progress. All paperless & interacted with only one human. All this was managed by Tata Technology & Indian Government.
Fun Fact, Machine didn't show me my photo till the very last step, & I thought of changing & having one more try to pose with looking bit good, got an error that Photo will he taken only once, & only them can initiate the re-click of photo, not me.