Early morning devil's advocacy:
Why are you allowed to complain about other people's free content? You weren't paying for the content they provided where they complained about outages, surely?
Or was a mild irony an intended part of the article?
In addition, if they are being "used", shouldn't they vote with their feet to be "used" by another site (read: evil boyfriend) that treats them better and gives them shinier things? The first step in that is voicing their discontent so other suitors get the hint.
/advocacy
For what it's worth, I also much prefer your less negative articles-- more hit than miss usually. But, well... I can't complain.