Most of my irritation with customer service here in India arises out of pure and unbridled stupidity, or dishonesty, particularly with some notorious companies.

I remember a few years ago I wanted to cancel my internet connection and the agent argued that I had a bill due, which I hadn't paid because I was told I didn't need to pay until their services were restored (their fiber was damaged for several months).

Eventually I said I didn't want to cancel, but I wanted to know the status of my complaint, which I had filed a few months prior when the fiber was damaged. The agent said that there was a record of me confirming that my connectivity had been restored (an obvious lie or fabrication).

Then I said I wanted to issue a new complaint that my connection wasn't working.

At this point, almost seamlessly I was told that my area had no connectivity due to a fiber cable that was damaged a few months ago.

That is around the time when I become irate, at which point I was begrudgingly told that payment was not needed.