Problems with namecheap.org?

I have not been able to access ap.www.namecheap.com for almost a month now, because traceroute cannot find the server. The domain name resolves, but traceroute. It used to be just from my home machine, but now the same thing is true from my digitalocean instance as well. I have had an open ticket with namecheap and they keep thanking me for my patience but don't have a solution. Are other people having trouble accessing namecheap?