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To be fair they have some shady practices. They were forcing you to call to cancel for example. I am sure this works well for them to act as a deterrent, but it's still shady I think.

Yeah that’s annoying, but going so far as them losing all credibility over that seems extreme.

Maybe crediblity isn’t quite the right word, would you go for losing all good will?

As all brokers say: "Past Performance Is Not Indicative Of Future Results".

And okay, maybe it's not all credibility, but it certainly loose the ability to do business with me.

Just go to nytimes.com, click subscribe, and try figure out what it's actually going to cost? Because I honestly can't figure it out.

I'm sure they prefer having another customer, and would probably try to educate them about principal vs principle.

http://www.dictionary.com/browse/principal

Sorry, auto correct..

I could also excuse myself as not being a native English speaker :)

But I'll go with the autocorrect excuse in this instance..