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Comment by ajross | Hacker News Reader

> vs. Amazon's "two day shipping" that regularly turned into three or four days

Where are you that this is true? This is directly opposite of my experience. I genuinely can't remember the last time a Prime/2-day shipment was delayed. In fact, I'll routinely and deliberately pay a premium to purchase something via Amazon Prime (both within Amazon and across internet vendors) precisely because of the confidence I have in their shipping reliability. No one else comes close, frankly.

That said, in fact I don't tend to buy BestBuy-style products at Amazon very often, precisely because these things are available at competetive prices at retail. Amazon wins for things I don't feel like "shopping" for.

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> Where are you that this is true? This is directly opposite of my experience. I genuinely can't remember the last time a Prime/2-day shipment was delayed.

It happens all the time where I live. It's also not uncommon for my Prime packages to get totally lost by Amazon Logistics (I've never had that happen with another courier). At least now they automatically cancel those orders, I previously used to have to call them to tell them what to do when they lost my packages.

I've had multiple bad experiences with Amazon Logistics. They routinely ship things 2-3 days late and update the tracking information with some nonsense about "attempting to deliver the package but no one was home," which I don't buy for a second. They also routinely deliver to the wrong address. One time tracking information was updated to "delivered" and my package showed up at the building next door to mine 3 days later. I came close to canceling prime the last time this happened.

Where is this? It’s been years since that’s happened here in DC and the last time it happened they gave us a pretty generous credit.

I live in the Bay Area...I've had items be very delayed. Used to never have an issue, but recently (last 12 months or so) it seems like every other order has a delay of some sort (1 day or much longer).

My favorite last experience was:

- Amazon saying a package was delivered, it was not since I was at the delivery location...

- Amazon sent me an e-mail the next day saying they were deeply sorry for losing my shipment (unprompted since I didn't report it lost yet) and they needed to contact me regarding refund or re-fufillment...

- Finally a "neighbor" a few streets over came by with my package the next day. So all in all a 4 day delivery experience instead of a 2 day one.

Anyway, I don't know what they changed up about their supply chain, but something is much less reliable than it used to be. My hunch is their move towards more usage of their own "contract driver" model rather than something like FedEx or UPS. But that's just speculation.

So their gig driver delivered to the wrong house. Amazon figured it out, and reached out to make it right. That seems pretty decent customer service to me.

Probably exactly what happened. Wasn't trying to make a negative stab at Amazon besides the fact their two day Prime deliveries have not been reliable for me recently (and it used to be very reliable). This is just one experience among others. Never had an issue for years...and then all of a sudden a number of mistimed deliveries or incorrect deliveries all around the same time.

I think Amazon gets around this with legalese by guaranteeing it will leave the factory within two days ("shipping"), but they won't guarantee the day it arrives at your door ("delivery")

I pay for basic Prime delivery, don't live in a city, let alone a major city, and Amazon usually gets parcels to me within about twelve hours now.

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