It's crazy to say a product only succeeded because Google pushed it hard. Google (and Microsoft, Yahoo, etc) has a LONG list of failed products they pushed hard (Wave, Google Plus, etc).
Did it play a role? Sure. But prominent advertising is not the same as forcing hardware manufacturers to pre-install software. Nor does it suddenly make customers want a shitty product they wouldn't otherwise use.
Firefox and IE were riddled with code debt issues so they couldn’t move fast.
Chrome was a great example of software written by a company with resources to dominate a huge market segment relatively quickly. I’m guessing Chrome earned Sundar Picchai a lot of good karma within Google to later become CEO.
When doing PC support for layusers, I've found that: Most people don't know what Chrome is, and don't know the difference between it, Edge, IE, and the malicious Chromium fork they have installed on their PCs. (Side note: May the soulless individuals behind the "WebDiscover Browser" suffer a life of misery and despair as punishment for their crimes.) They end up with Chrome (or a malicious fork thereof) due to a bundle installer.
It's a bit shady to make it 'automatically the default browser'. But that is a problem with the OS. An installer shouldn't be able to make that choice for the user.
Microsoft can never let the marketing people stop having control and ruining their products. They are trying to make it more useable and user friendlier, but it's funny seeing the push back within the product.
Windows 10 telemetry is a great example: They shot themselves in the foot PR-wise on an otherwise excellent operating system, chasing a pile of metadata that won't really be significantly more useful than what they get from people who voluntarily agree to be Windows Insiders. There isn't a good business case for preventing people from shutting off error reporting, and it's had a huge impact on mitigating all of their other efforts to repair their image.
It doesn't matter how much goodwill a specific department might have, power struggle and department differences always end up impacting it.
It's a shame, really, because Windows 10 is a decent OS, and it fixed most of the issues with 8.
Mechanics bring their own tools frequently but their employers don't try to repo their personal vehicles just because the mechanic used the same tools at home and at work
Even in a BYOD environment, an organization should be ensuring any devices granted access to resources are appropriately patched and secured.
IT actually exists to help ensure people can do their job, and do their job faster. As a general goal, I like to learn about people's business processes for the exact purpose of seeing how our IT environment can be improved to expedite their work.
And having five browsers on a PC doesn't make it easier for end users. I have no problem dealing with five browsers, but I get a lot of complaints from people when they open link A in browser B and link C in browser D and don't understand why things don't work.
You may have experienced poor IT departments in the past, or thought you experienced poor IT departments because you didn't understand the other considerations in play, but that's hardly an excuse to assume any given IT choice is some sort of attempt to prevent employees from doing their jobs.
That's a faulty assumption right there. Usually, people providing workers with their computers and software have limited idea what those workers actually need to work efficiently. This works out fine when workflows are defined so well a trained monkey could do the job, and fails miserably when the worker needs any sort of creative control over their workflow or work output (programmers, designers, all sorts of engineers and technicians, etc.). Most corporate work is probably closer to monkey level than to creative level, but enterprises love to do company-wide policy changes, making all work conform to lowest common denominator.
> You may have experienced poor IT departments in the past, or thought you experienced poor IT departments because you didn't understand the other considerations in play, but that's hardly an excuse to assume any given IT choice is some sort of attempt to prevent employees from doing their jobs.
I've experienced one competent IT department in my life, and their best quality was helping shield our programming team from policies like application whitelisting or limiting admin access, that they were forced to deploy company-wide. For other IT departments I dealt with, most of their actions were explainable if viewed through the lens of caring about the infrastructure to the extreme - that is, "if no one uses it, no one will break it" approach.
You accuse me of making a "faulty assumption" about my own environment, and then proceed to assume that you can speak for most/all IT environments.
When I state "if you need Chrome, we'll provide Chrome", that's true of my environment. It's also true of my environment, if we don't provide Chrome, and you find a way to install it yourself, you'd be violating policy, and barring the casual mistake of not knowing that, potentially referred to HR. Obviously, in the ideal "don't need to involve HR" case, we just make sure you can't install it.
Now, what isn't just true of my environment, but true of all environments, is that users installing random web browsers is incredibly dangerous, and something every IT department should be preventing if they own the hardware. I don't think that's even a controversial statement, I'm confused why it's being treated like one.
Software developers often didn’t bother testing or ensuring that their software would install (or even run properly) without admin rights.
For instance, by default, the installer for AVG's free antivirus program would install Google Chrome and make it the default browser.
It's only a problem when you squeeze out competition by doing exclusive contracts with all major distributors in a particular distribution channel.
However, the point was that Chrome didn't mysteriously gain market share solely based on some sort of technical superiority.
Google paid to gain market share with the sorts of clueless users who click next during install wizards without reading anything.
Although, it helps to remember that in the EU, you don't need nearly as big a market share before their competition law kicks in and places restrictions on your behavior, so things that you can still get away with in the US can be quite illegal in the EU.
Chrome's quality was a necessary, but probably not sufficient condition for it to gain the market traction that it did.
Firefox has rapidly improved since it's inception and was rapidly stealing IE market share prior to Chrome.
Had Chrome not been rammed down people's throats then we might have a more even landscape than we do today.
Plus email-SPAM(!!!) about installing Chrome when you signed in to your Google-account on a new computer using a non-Chrome browser.
It also used dubious wording: “You need to upgrade your browser. Click here”
And paying to have it bundled as a drive-by installation with other software.
And Chrome-only websites. And the list just goes on and on.
It was spyware tactics + SPAM all over the place. And the sheer amount of it was mind-blowing.
Even technical people who explicitly didn’t want Chrome had a hard time avoiding it. Imagine the effect on regular, non-technical users.
Saying it was all down to technical merit is just appoligist and delusional.
With Chrome’s dominance and semi-monoculture undeniably in place, Google is now using that position to force new things, like subverting open web-standards with DRM.
I can’t believe people are so non-chalantly allowing this to happen.
I mean, you really could have said the same thing about IE 4 when it came out. It was actually better than Communicator at the time, which was a bloated, unfocused, mess of a browser.
It's hard to find news and reviews from 1997 to back me up, but here are a couple accounts I found recollecting their experiences with the browsers: https://www.quora.com/Why-did-Netscape-lose-ground-to-IE
Equally, IE was far superior to Netscape when it came out ;)
This is not to say Chrome is (now) the inferior browser but saying their marketing push has nothing to do with its market share is ignoring reality.
To this day Google is pushing their browser if you dare to use their services with Edge.
On the other hand, building "web" apps that only run on chrome, that was a shocker for me.
Wow, I wasn't aware of this. Do you recall any examples?
I don’t think we should dismis doing what customers want and try to find reasons for succes only from marketing.
With Chrome Google kind of repeated what they did with search.