Just to clarify your comment on "What they offered was exactly what travel insurance is there for." They didn't offer me anything. Not one piece of my cover was offered. They 'offered' me a flight home as a goodwill gesture. They stressed that they didn't have to. It was a really shitty tactic. If you complain to a company and accept "their goodwill gesture" you are agreeing that no further action will be taken. If I had accepted their flight home, that would have been my insurance void and I would have no grounds to appeal.