Elon Musk and the Cult of the Celebrity Savior
villagevoice.com
villagevoice.com
I think a lot of us have experienced this in the context of tech support from Google or some other algorithmically driven giant; something goes wrong and the only recourse is Twitter. I really don’t want to live in a world of arbitrary and unappealable actions by monopolists, with my only recourse being a social media appeal.
Yet that’s the obvious trend.
I'd guess any public area where people who are the companies customer visits, where you end up complaining in public, ends up being a possible place where this might happen. The only gripe I have with this trend is where people choose to go direct to social media vs the appropriate channels for support. The fear i have is that if enough people do this, normal support channels might get under resourced.
Having said this, i'm often impressed with the support i get when i ask for it. I rarely ask, but i probably should more often. A classic case of "you only get what you ask for", but a good reminder that you should probably be asking more often.
this elon guy seems to have some psychological issues so better let him be a savior for just a minute, before he hurts anybody
“I have made the mistaken assumption—and I will attempt to be better at this—of thinking that because somebody is on Twitter and is attacking me that it is open season,” he said in an hour-long interview with Bloomberg Businessweek for this week's cover story. “That is my mistake. I will correct it.” [1]
My completely non-tech relatives in the UK asked if I'd heard of "that Tesla man", so I think he has damaged his and Tesla's reputation there. Hopefully the cave diver sues and donates the money somewhere worthy.
[1] https://www.bloomberg.com/news/features/2018-07-13/-the-last...
This is used in elections, staged wars, anything.