Verizon agrees to refund customers $90 million for wrongful data charges
engadget.com
engadget.com
I'm not sure how to explain this bug--or theft? Perhaps their famous "AT&T Free Msg's" (promoting services, for example) get counted once you pass your limit? Either way, this is wrong. And I know they are wrong because I was redeemed $0.30. I then asked them to check my previous bills because I know there was at least one more case. The service rep said I had to do that myself. The cost of doing that would exceed $0.30 very easily, so I told the guy to forget it and never did check (I also then switched to Verizon).
Anyone have a good place where I can share this story? I'm afraid others may be getting charged unfairly too. I can't imagine this happening exclusively with my account, especially if it's a bug.