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Comment by bgun | Hacker News Reader

Couldn't agree with you more. I wandered through a big-box store not long ago for 15 minutes searching, I kid you not, for AAA batteries. I'd even bought them at the same store before, but the powers that be decided that store layout wasn't profitable enough, or whatever prompts such decisions.

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When I say this, please understand that I'm saying this as a person who would've wandered for 15 minutes as well -- but yeah, you COULD just ask someone who works there where the batteries are.

you COULD just ask someone who works there where the batteries are.

If it was Home Depot, he'd probably wander around for 45 minutes trying to find someone who works there.

Home depot helpfully puts aisle and bin numbers for products on their website if you search for things in-store. I also can get help at home depot pretty quickly, as long as you're not there on the weekend (when they're just completely slammed, victim of the own success is what I call it).

Your Home Depot is staffed radically different than mine.

It doesn't matter when I go there - mid-day, mid-week; or prime time, weekend. There's virtually no employees.

I usually end up going to the Customer Service desk and waiting 10 minutes while they summon someone on the radio/phone thingy.

Once the only person in the entire store was the lady at the self check-out aisles. And she couldn't help me because she wasn't allowed to leave her station because she was the only person in the store.

Can confirm. I always shop at the second closest HD, because the difference in on-floor customer service is night and day.

Try a different location if it's not much further away.

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