Companies that shut down open-source dev teams are at least usually honest that that's what they're doing at the time that they do it. Open-source projects that actively evangelise—by extolling their community and documentation, presenting polished websites, in-app screenshots and shiny video demonstrations—then fail to make an adequate effort to serve and relate to the userbase the project has intentionally drummed up are not being similarly honest. If you don't want to serve the users, quit or turn off the evangelisation.