A human is still reading the order and making your food. I've had mistakes with mine that were very obvious like "No cheese" yet I still get cheese
So... like they said. Down from 2 to 1.
Funny enough last time I used one of these I still screwed it up and ended up having to talk to a cashier anyway.
Could you explain? The kiosk seem super straightforward and paradoxically easier (you can quickly customize any order up until the details).
For me it just didn't print the ticket, so I couldn't prove I purchased it, fortunately I had my online banking app with me that showed the transaction.
I'd guess the worker putting the food into the bag is where the failure occurred.
I tried it on a lark just the other day, "mcdouble with no onions and extra pickles." Got the pickles but still had onions. /shrug
This will become better and normal very fast, and in ten years waiters and cashiers will seem as quaint as land-line telephones.
In China, it's apparently already very common to order (and pay) from your seat at a restaurant using an app.
In some restaurant chains in America, too. But we're talking about McDonald's specific kiosk system, not some random app in China.