Hacker News Reader

Copy and pasted from other thread:

I don't really get it.

If you're help page doesn't cover someones concerns, your application will add it the help page?

I'd be afraid of getting a monstrous help page filled with random one off errors.

Also, if the process is automated, you may get a help page with some slight variant of "I lost my password" 50 times...

Hmm. I see your point. I'm more oriented towards having a service that takes the pain out of updating pages like these: tatango.com/help or http://community.freshbooks.com/support/

Basically, you get an email from Questionify(which contains the question from the user. Once you respond, we update your help page with that question and your answer).

Reply on news.ycombinator.com