Inbenta, blamed for Ticketmaster breach, admits it was hacked

Basically it looks as though the Ticketmaster site was accessing dependencies for the Inbenta componenet (customer service chatbox) on a third-party site (Inbenta) which was then hacked. Presumably then the hacked Inbenta component was slurping the payment details from elsewhere on the page.

There are so many links in this chain of wrongness its hard to know where to begin.

Don't run code from a third-party site where you're processing sensitive information.

Even better, don't use silly chatbots.