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To be fair those customers were reaching out online via Twitter.

People have phones.

Phones have browsers.

Yeah, because nobody has a second internet connection through their phone these days, right?

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Except we're not talking about real work, we're talking about checking a status page.

Good point. Retracted.

This may just be my personal preference, but please don't delete comments like you did above just because someone made a "good point" that convinced you you were wrong. If you want to retract it, edit it so there's a line at the top saying that you retract it. Even wrong opinions (I'm assuming it was "wrong" for the sake of discussion) can contribute to a discussion.

No, you can use a cellphone data plan to check after disabling your phones local wifi connection.

Comcast's oauth server was down for me, so I couldn't log in to my account like they recommended.