Have spent 5+ years working professionally on homelessness, this is something I can agree with.
We all want to "fix" the problem of homeless people misusing public transportation, but at least 10-20% of the homeless people I have worked with wouldn't even agree that a problem exists.
I want to add resources to "fix" the problem, but first you have to get all parties to agree that their is a problem to fix. There is a ton of grey area, and we don't talk about Hobo's anymore like we did in the 60's. But many people choose homelessness.