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Well, the XPS13 has had its share of keyboard problems too:

https://www.dell.com/community/XPS/XPS-13-9370-Keyboard-Skip...

It took months for a BIOS release to make the keyboard workable.

Now if only they could get the webcam to work..

The XPS 15 is a bit better, I got one from last year for about the same price as my 13

do you run Windows or Linux on it ?

Big fan of the XPS 13. I bought the developer Linux edition first, which had a 1080p (boo!) screen and matte finish (yeah!). It had an issue where the trackpad would just intermittently stop working or the cursor would just zoom around the screen, making it unusable. Dell sent out an engineer THE NEXT DAY TO MY HOUSE with a replacement trackpad. Insane customer support. I ended up swapping it for a Windows version for the same price but with the higher res screen (but gloss) as the HDMI out didn't work on the Linux version. I think this was software rather than hardware.

Ubuntu 18.04 :)