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Comment by ethagknight | Hacker News Reader

I picked up my repaired late-2016 15” mbp this morning from warranty repair (replacement). The keyboard feels 100% better. Apple replaced my top case, logic board, and display system for free, out of warranty. I was very concerned about this computer’s longevity, I’ve even ordered a Razer mx cherry keyboard to use when at my desk to take some workload off apple’s questionable design decision, but the replacement keyboard feels much better. I want to be clear, my desire is not for repairability, like iFixit wants, but for durability and For Apple to stand behind it. The MacBook Pro is a fabulous computer, the keyboard and touchbar were mistakes, but I think they have fixed 1 of the 2.

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Can you describe what's better about it? Is it merely fixed or is it somehow better than when it was new?

When I first got my new computer back in late 2016, the keys had a distinctively inconsistent “clack” that would sorta come and go, and it felt inconsistent, maybe a subtly different amount of pressure required for different keys in different parts of the key. It’s hard for me to pinpoint it, but I’d say that the keyboard feels more consistent across the board. I’m all of 12 hours in on it, but I’m very hopeful. If anything, there is defiantly an improvement to the finger-feel with this new keyboard.

How long did the repair take? I talked to a guy at the Apple store who said they’d likely do it even if the issue is intermittent, but I don’t love the idea of not having my machine for several weeks.

They claim 3 - 5 days, but the last time I did it it took 13.

It took 4 business days from drop off to pick up, but fortunately I got in just before the extended warranty was announced. I imagine now it will take longer, but that’s speculation.

Reasonable speculation, based on increased lead times when they offered cheaper battery replacements on iPhones. Although, few people would wait long to get a broken key fixed!

https://www.macrumors.com/2018/02/27/battery-replacement-wai...

Imagine having to pick up and replace your W key cap every time you hit it... no way could it work with it any longer.

Dropped my MacBook 12 with an intermittent space bar off at the mall Apple Store on a Friday Afternoon. Got the email saying it was ready for pickup on Tuesday.

I'm not completely clear from the phrasing — Was the entire warranty repair free or only the things listed in the third sentence (free extras after paying for the repair)?

All for free, $0 charge to me for service visit. The “top case replacement” is the keyboard fix.

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