Well Tesla could change that. There's zero reason for the owner's insurance company to be involved. They should admit to the f--k up, replace the car, and give some bonus for the mess.
In most of the parking spot, if you read the terms it'll say they don't assume any responsibility for the car. That is the parking is not insured and thus you have to rely on your insurance policy.
Friend’s BMW was getting serviced when Hurricane Sandy hit. Not only did BMW assign someone to help him with his insurance paperwork, as well as make them available to directly answer the adjuster’s questions, they also comped the service, cut him a cheque for the deductible and threw in a bunch of free tires and time on their racing track.
And it's the lack thereof that (a) scare away customers while (b) attracting negative attention from regulator, the press and from lawyers. If you break someone's stuff while it's in your custody, the least that you do is act super nice and sympathetic about it. That's sound customer service as well as legal advice.
Lots of people post disclaimers claiming they aren't responsible for anything, so that you don't try to hold them accountable. Fewer of those will hold up as having as broad of a legal effect as they claim, but if they stop you from pursuing a claim in the first place, it doesn't matter if it has any legal effect at all.
Is this known by experience, reliable source, or just something everyone "knows"? Because when I was a mechanic (albeit some 25 years ago), if a car falls off the lift, best be on the horn with the shop's insurance company. Hey, the car was in fine shape when I brought it in, don't be telling me to call my insurance company.
But things might have changed in the time intervening. Regardless, it's poor form for Tesla to just immediately lawyer up.
You have got to be kidding me.
Tesla is in the wrong, and even if their insurance is going to handle it, there is absolutely no reason for the service centre to absolutely ghost this customer. They are not returning calls or answering email.
They could call and say, "We are sorry this happened, the insurance will handle it, apologies." Simple. This is not a criminal trial.
That's how things are expected to work among large corporations which have terrible NPS scores ("net promoter score", basically how "loved" the company is by the public).
Tesla has an NPS score of 97. This is an impossibly high, legendary score.
The fact that they are willing to jeopardize this score over something like this is just... extremely short-sighted.