The reason native Japanese speakers struggle with "R" and "L" sounds is because they just have one phoneme to work with, which sounds (to a native English speaker) like a combination of "R", "L", and "D". If you aren't exposed to phonemes at a young age, it is difficult to expand your set later in life.

An analogous difficulty might exist for English speakers if a Chinese company came up with two product names which used the exact same sequence of syllables, but had "tonal" differences in pronunciation.

Hopefully they won't launch Cloud Pyrestore any time soon...

Thanks for highlighting. We were aware of this and working with the local sales teams to make it as easy as possible.