This stuff is the friggen worst if you ask me. i'm so done with the AI hype train and IBM is the worst. Linked article mentions a 'watsons law' (similar to moore's law etc). If you ask me, it is more likely for watsons law to be that all commercial BigCo 'AI' offerings will burn thru hundreds of millions and ultimately fail rather then the intended meaning.
"Phytel’s contribution was analytics paired with an automated patient communication system. A clinic could use the system to search its patient records and find, for example, all the men over age 45 who were overdue for a colonoscopy, and then use an autocall to remind them to schedule the dreaded appointment"
This shit isnt AI it's literally a database query and then some 3rd party library to send a text message or a phone call.