I understand your preference for face-to-face but one reason some prefer text chat is to minimize the ambient noise level in the office so as to not disturb others.

For me, one problem with face-to-face (and voice calls) is I often end up having to take notes and transcribe what the person is saying to me. Instead, if you just send me a text chat or email, it saves me the step of being your secretary to type in what you just told me.