there technically is a support line that technically exists, but just forget about it.
That's not my experience; I've complained three times over the years, and I always got my money back.
That's not my experience; I've complained three times over the years, and I always got my money back.
Just look: https://duckduckgo.com/?q=complain+to+uber
Or look at this article about Uber deliberately hiding a contact number "to test discoverability" (meaning: if users find it too easily, it should be made harder to find) https://www.theverge.com/2016/3/10/11196352/uber-secret-emer...
If you lucked out and found that your specific issue had a UI entry in the app, that's not the same thing as being able to explain a situation to a human and have that human do the (paid, drudge) work of wading through obscure interfaces to find the button that fixes a given problem.