On the flipside, think of the joy of realizing you've finally been connected to a smart, competent person who is empowered to solve your problem. It is like finding a call center unicorn.
It really depends on what sort of organization you're dealing with. My credit union has always been a pleasure to deal with because their phone people are all hired and trained locally. On the other hand they only take calls during business hours which can be a little awkward when I'm in another timezone.
That's like saying death is a good thing because you still get to live a few decades.
Lots of people say that every time the subject of human immortality arises.
That's not a terribly uncommon position, not everyone wants to live forever. Arguably it's a healthy attitude to take, since death will come for you eventually whether or not you make peace with that inevitability.
I had this experience once and it was the result of finally getting a local call centre with better trained and empowered employees (most calls were being farmed out to overseas call centres which followed a very simple script).