...in any culture where you want trust and reliability.
If someone doesn't want to be reliable, that's their choice, but don't expect me to be willing to engage in business with them.
If someone doesn't want to be reliable, that's their choice, but don't expect me to be willing to engage in business with them.
In Mexico, Belize, southeast Asia, and southern Europe, I found everything to be much less reliable than I was used to. Everyone spent a lot time more waiting around. But I felt happier and more relaxed, and the people around me seemed to as well.
I think it might be more cultural than you seem to think.
We so easily accede to someone who says "its policy" without considering that the person involved clearly outranks whatever policy is being dealt with. Perhaps we've not been burned by strict adherence to policy and expecting the world to be regular and predictable as recently as those other cultures. It might just be a temporary thing, but I don't know. We've got things like "personal space" which were a very American concept for a long time, but which has since spread, almost certainly with many negative consequences, widely. So maybe this desire for people to accommodate systems rather than for systems to accommodate people will spread too. We're screwed if that's the case.