Congrats on the launch. Though I have to comment as I fall right within your target market. 1. Have Kids 2. Grand parents that require a flight to see. Apologies if The feedback comes across as critical. These are are the thoughts that came to me as I read the site. So I may be an outlier or not in your target market?

Maybe you are targeting grandparents who do not have FaceTime/Whatsapp?

> “A better way for grandparents and grandkids to video chat”

This sounds great. Though Video chat has been in general great(Whatsapp, FaceTime) The primary issue has been more bandwidth on my 3G connection.

> “Every call needs 10 minutes of tech support before a conversation can start. ”

Not really. FaceTime and Whatsapp video calling just work for us.

> Tell Mado when to connect, and it automatically turns on live video to eliminate calling, texting, and tech support.

This could be interesting. the texting is not much of a problem.

> Mado makes connecting fun. Once together, families can focus on each other. Rather than offer experiences that may seem distracting, Mado helps foster collaboration so families can read, do homework, play games, and mo

How? By auto calling? I can not access the app as it is not available in my region.

A few other points: 1. By 4 years my kids are able to call by themselves. They recognise the app icon, and picture and call.

2. Sometimes there is a preference for asynchronous comms. With audio/video recordings

3. A buds kids will use Skype to call their cousins and just leave the video connected For most of the day. Even if they are not actively talking.