I completely agree - so much midtier and enterprise software is a complete mess because of these things. People have to be willing to listen to customers, but say no when it serves the greater good. You must kill ruthlessly - but you must have the metrics to know what to kill, and you have to examine those metrics as part of the process.

Feature bloat is especially painful, for the longest time "enterprise" has been synonymous with "a ton of mostly unused features and confusing UI". Don't make your product into something which resembles a pile of tools in the crap-drawer in your kitchen. Say no - kill things, make it clean, organized and usable.

Your users will thank you. On the other hand, the guys who make more money than you every year "consulting" on how to "properly use and setup" you bloated confusing product will hate you.