> Do they have customer support?

Two effective strategies I have seen are:

(1) Contact a friend who works at Google and show them the comical chain of correspondence showing how your simple, silly problem got even sillier over time. Convince your friend or friends to show an interest in the problem internally.

(2) Write a blog post about the problem and circulate it on social media (news.ycombinator and /r/programming front pages seem to work great).