I have mugshots on that site for charges that were DROPPED. I HAVE PROOF OF INNOCENCE. I even have my paperwork stating that the charges WILL NOT BE REFILED. I emailed the administrators at mugshots.com and they refused to remove them without first paying a fee. This is exploitative. They now won't even allow me to pay the fee since I "threatened" them (with a lawsuit).
Don't feel bad for these guys.