I was going to Virginia anyway, so I physically showed up at Verisign (I wanted to bring a baseball bat), and explained it to the lady at the front desk. She came back with an engineer who fixed it in 5 minutes.
As a side note, had to do something similar with Garmin. They kept sending me GPS units with horizontal LCD polarization, when vertical is the standard for sun glasses. Showed up and told the clerk to put on my sunglasses and turn her head sideways to her LCD monitor. "Oh yeah, I see". She fetched an engineer, and 1 week later had a GPS with correct polarization.
Sometimes it takes a physical presence; baseball bat optional.