i think there should be at least a couple additional levels between small claims and full blown court. The lack of those levels is what arbitration mostly trying to fill.
Wrt. the original issue of forced sexual harassment arbitration i guess Uber is just trying to get a good PR while it can - federals, NY, CA and a bunch of other states are coming with legislation outlawing it : https://www.jdsupra.com/legalnews/state-legislatures-tackle-...