I have to defend jobs here. The PR department of Apple does not exist to assist students get their grades. Yes, a person can walk into a grocery store and ask to see the ledgers for a school project, when the clerk says "no" he can complain about not serving the customers, I've been coming here for years, etc. In the end of it all, the store is still dedicated to making money, their customer relations does not need or should not include their customer's school or personal wants from the company.

If, however, the customer walked in and said "please let me see your department of health inspection information," it would be a completely different issue, as that directly relates to the business.