so this is a call center that has CRM integration? i guess it's a cute idea but the problem with call centers isn't that they didn't have the list of leads but that they're bad sales people.
Short term. no relationship building
i don't know what you're trying to say but not all sales is relationship building and you can still have good/bad single touch sales reps.
Google is going to kill this business with Duplex, because I’m in a few years I’m going to assume that any call I get from a stranger trying to sell me something is a robot.
I agree with you, but for the foreseeable future this will remain easy to test. Just ask the caller something out of it's domain. Get a call about life insurance? Ask about ratios of trail mix.