Here in London, bus ridership has also been in decline for a few years now. But it's pretty clear the reasons are: 1) the rise of Uber and friends, 2) improvements to the Tube and Rail networks (new trains, better service frequency, longer operating hours, etc), and 3) the increase in popularity of cycling.
Yes, sometimes there are weird people on the bus who might make you feel uncomfortable. Yes, sometimes the bus isn't clean and it's full of litter. Sometimes someone has decided to leave their stinky orange peel, banana skin, or chicken bones on the seat. Yes, the bus is powered by a stinky noisy diesel engine with fumes that make you feel nauseous.
But none of this is anything new - it's always been that way! It's just that people have more alternatives now.