I've dealt with a Microsoft storage library for Java once that had an absolutely idiotic bug - you'd store a certain value, but would get something slightly different when retrieving it in 100% of cases [0]. I reported the bug and it was quickly fixed. But what amazed me was that the next version came out with a page long description [1] and analysis of the bug, its meaning for compatibility with other storage clients in different cases, the fix, and astonishingly a new flag you could enable if you want to keep retrieving screwed up values.
[0]: https://github.com/Azure/azure-storage-java/issues/30
[1]: https://github.com/Azure/azure-storage-java/wiki/Java,-Andro...
And the apparent routing of all bug reports and feature requests to /dev/null -- er, the recycling bin -- certainly seems to be an institutional thing. I have no doubt that thousands of their paying customers have complained about this to Microsoft over the years and it had to have been ridiculously simple to address.
This is the first time Microsoft has actually released it though. And that's an institutional thing.