I think Amazon sends emails saying "someone has asked a question about this product," which can make it seem like someone asked YOU, even though they send the email to a lot of people.
I especially hate services that intentionally break their mobile site and disallow forcing the desktop site to make you to install their greasy, slimy mobile app. Like Facebook and Reddit. So scummy.
If you send that message to random people's inbox as if it's personally addressing them, you're going to get mostly noise in return. Really dumb. And they've seen how it works thus far yet they don't change it.
I got my first question yesterday and I really appreciated being able to give an in-depth answer before everyone else.