Annoying Online Ads Do Cost Business
nngroup.com
nngroup.com
> 18.3 million users were assigned to a control group who used the normal Pandora service with its normal amount of advertising: 3.6 ads per hours of listening.
> 1.8 million users were assigned to a low-ad group who were served 25% less advertising than the control group (2.7 ads per hour).
> 1.8 million users were assigned to a high-ad group who were served 38% more advertising than the control group (5.0 ads per hour).
>(13 million users were assigned to intermediate treatment groups that I will not discuss further.) The results are clear, though not as striking as I would have expected: after 1.5 years of being exposed to the experimental conditions, people did use the service more, the fewer ads they were served. At the end of the experiment:
> The low-ad group listened for 1.7% more hours weekly than the control group.
> The high-ad group listened for 2.8% fewer hours weekly than the control group.
Also, not that I expect them to model it, I am willing to guess that users with a hardware volume knob are less likely to care about ads or workers that take breaks during ad time.