The simple fact that it is a product that is made by someone other than Atlassian is a huge selling point.
[1] https://jira.atlassian.com/browse/CONFSERVER-6390?page=com.a...
https://confluence.atlassian.com/confkb/how-to-make-confluence-read-only-311920317.html
In any software, you've always got old requests that haven't been filled. We're just public about it.StackOverflow has the same issue here: https://meta.stackexchange.com/questions/tagged/feature-requ...
Many top requests are 9+ years old.
It takes a great company to make such a great product so easy to use. Thank you.
Unfortunately for folks like me down in the trenches, the manager types typically have more sway when it comes to picking products like this. Expanding the Atlassian license to include one more product probably sounds much easier to them.
However, the $1.65 per user difference in price is likely not going to be a deal breaker for these decision makers if it can be shown that StackOverflow, the clear dominant player in Q&A, has a superior product.
I find JIRA and Confluence to be uncomfortably slow, even on high end hardware. I recall SO took a "scale up" approach but hopefully they can do better.
I legitimately don’t know if I’m just bad a “tuning” their stuff, but JIRA and Confluence in particular were nothing short of miserable to use daily. Bamboo was great, but it had a lot less daily interaction than JIRA, for obvious reasons.
I'd encourage you to take a look again.