In most areas there is effectively a government imposed monopoly on who can provide you access. So there is no "market" to normalise things. You simply cannot vote with your feet.
In Europe, where the regulatory framework is different, people would just switch ISPs if one started acting in bad faith.
And that government is elected by the people, right? Which means they could make this an election issue and vote candidates that don't support monopolies, right?
I don't understand what part of my statement you're arguing with.
Most people don't have the grasp on the technicalities to even be able to make the decision to vote for a specific candidates because their internet access is sub-par
Not to mention if you vote for someone you also get all the other things that candidate aligns with, not just better internet.
(not super sure how voting on city/state level works in the us, but it should be accurate enough)