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Comment by Operyl | Hacker News Reader

And the new support system is utterly useless Javascript SPA that breaks if you refresh, or use back buttons, and is just a terrible experience to use. I get mostly NOOP responses to my tickets these days. Given how complicated Kubernetes can be, I'm terrified to see how they'll handle support for when they hit some of the more difficult problems.

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Hi Operyl - I appreciate your candid feedback on this.

As with anyone else, please feel free to email me directly if you want to follow up: zach@digitalocean.com

Regarding the actual system, its functionality, etc, we are planning an update. If there's anything that you want us to include in the system, or support systems that you enjoy using, please let me know.

Honestly, I miss the simple support system Digital Ocean had when it first launched, built straight into the panel, instead of another buggy service with tons of javascript. Less is more. The tier1 support needs much more training and information to effectively handle support as well.

I was also a big fan of the old support system that was accessible straight from the interface and not a third party tool. Granted the few times I had to contact support at that point I received very fast and thorough responses so this experience may have made me biased.

I hear you on the simplicity. There are a few things that we want to hit upon with an update, including: single login, better navigation/search, integrated look/feel, etc.

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