I switched to iPhone for many reasons, but the main reason was SERVICE. I owned a HTC and then Samsung. I had issues with both the phones at some point in time. Yes things can go bad. I can't take my android phone to a local store to get it fixed. I need to send the phone to them, get a backup phone, port all my contacts to the other phone. But if I have a issue with my iPhone all I need to do is book an appointment at Genius bar, and they take care of the rest. At least I know I can talk to a real person face to face to fix the issue with my phone.