Show HN: A tiny, cheap help widget for dumb questions | Hacker News Reader

Show HN: A tiny, cheap help widget for dumb questions

whatthefaq.io

6 pointsian06 comments

So... is there an admin? If so, wouldn't it be nice to see it before signing up? Or maybe getting a full list of features? details? Cause ah... otherwise this is just a js popup on the corner of my screen.

Yeah there is of course. Your right we could do a better job of explaining the exact features, ill see if we can get some screenshots or maybe a demo added.

In a nutshell the admin allows you to customise the widget, manage the content for each of the pages and view stats related to users (on which pages users click the widget more than often, what messages they have sent to you etc)

On the user side though it is just a little js widget, the aim is to force simplicity on that front.

Thanks for replying. Everything nowadays is a subscription... you can subscribe to a car for a crying out loud. So even though from a development stand point $5 seems like a small commitment, from a client point of view it's another item I need to subscribe to, and there are far more important apps I'm already committed to, that allows me to run my business. So at the end of the day, the more information I have to make an informed decision, the better.

We made this quite awhile ago. Then, just a week ago we had an actual, real customer sign-up. So Im posting here to see what you guys think and whether its worth us paying more attention to it.

We made it because:

- Users always ask the same questions at the same point in their journey

- Identifying what they are and where they occur helps you fix your UX

- You should be able to answer the common questions before they hit support

And:

- We couldn't find any simple SAAS solutions (so product teams can edit in realtime)

- Live chat is expensive and users expected a lightning quick response

- Other solutions were overkill, managing forums, FAQs, "AI" powered contextual help etc

I feel like this might need more context. If I'm on a form with multiple fields or different sections I might have different questions.

Maybe first capture focus and return questions based on last field of focus or where the user scrolled.

Maybe eventually capture focus/actions over time and return the most relevant questions based on that data.

The first screen "wtf" has no meaning for me, I almost closed the browser immediately. After scrolling to the next screen it makes much more sense.

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