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Yeah - surely there were other things happening during that day, to do?

Also, mobile phones .. the person being late will generally call (and maybe during 3 hours (!!) the person waiting might ring and find out whats going on).

Waiting, doing nothing for 3 hours and then complaining about it seems a bit passive aggressive, I think I would wait an hour tops.

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The three hours wasted was actually just 20 minutes of 10 people's time. Forcing people to sit and wait for 10 minutes is totally passive aggressive.

Also, not every employee can accomplish that much in 10 minutes. A support or business person could fire off an e-mail or two, but an engineer suffers when time is broken into small chunks. Engineers are also paid pretty well, so when you're talking about 3 hours of "engineer-time" wasted, the cost to the company adds up.

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