Chris and I were talking, sitting around a dining table with a bench and some chairs. I remember there was a lot of light and windows all around. Don (his son) was going in and out of the house taking delivery of some hardware/servers. Toni (his wife) was handling customer support from a room upstairs. And there was a dog, I think. That's it!
It was a breath of fresh air for me! In a place that has a deep-rooted infatuation with building products on raised capital, they were running their company as a small business. They were going up against giants like Snapfish, Shutterfly, Google, Yahoo and a bunch of others in a crowded space. Unlike those giants, they were charging money for their service! And they had the audacity of doing it under the name SmugMug. I recall Chris grinning about how much some people hated the name SmugMug!
This was the only time I met them. I've thought back to that meeting many times over the years. It was inspiring for me to see software/technology being used build something for a niche need... with a clear focus on running it as a small business. I found that to be uplifting then and I still do today.
Every couple of years I'd go to their site and see how they continued to grow. And each time it would bring a smile to my face. That they ended up buying Flickr is so darn sweet... I could not hoped for a better cherry-on-top to how I personally view the SmugMug story.