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Yes, I am a Chase Private Client and, to be honest, it's awesome. I call and a friendly human answers immediately.

But beyond that, I think Chase does a pretty good job overall with in-branch customer service. Their online/mobile banking is great. They're the best big bank by far IMO.

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In-branch customer service has gotten super annoying in the last 3 or 4 years. I walk in to do something simple, there's like 8 bankers standing around in suits, doing nothing, and one of them rushes up to me like I just made their day and starts enthusiastically helping me with my simple thing... it's better than a long line and a disinterest in doing their job, but god damn it's creepy.

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