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I use TextExpander for support / service emails and to pull up information quickly (VAT details, addresses, etc)

Invoices and late payment reminders I've automated with my invoicing system (Crunch)

I use PhraseExpress (free version available) for answer e-mails as well. Gmail has boilerplate responses, but you can script PhraseExpress to retrieve data locally. So, if a customer is asking for an order, I can pull up details in the e-mail by doing a query locally.

I'm using PhraseExpress (free) too. I have a few macros set up for commonly used phrases, but thanks to its prefix matching and popup of multiple results, I also use it as a quick lookup tool for various strings so that I don't have to remember them.

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