Apple refused to Fix our iMac Pro | Hacker News Reader

Apple refused to Fix our iMac Pro

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43 pointsanon125321 comments

Good god... This guy is so annoying and the obviously staged shots acting like it was happening in realtime were cringy. This would be an interesting story if it wasn't so staged and the main "actor" wasn't yelling at the camera the whole time.

I'd like to take this guy's side but he is so unlikable and with the level of "production" going into this video I'm honestly not sure what to believe here or how much he skewed the facts (not saying he did but he does seem like someone who would do that).

Linus' whole schtick is cringiness, but I do enjoy his channel in general. I've never known if them to intentionally lie, and when they've been mistaken they make corrections.

it is like watching a train wreck, or video on /r/roadcam....

You want to stop watching, but you cant...

The video is rather cringe worthy but if you can get past that, the story that is trying to be told is rather worthwhile. Assuming that what is being told is truth it is silly that in 2018 finding parts to our electronics is still so difficult. Having repaired my fair share of iPhones and iPods those devices life span has increased significantly due to non-apple parts from eBay and the like. I can not begin to count the number of times I had to tell people that some parts can not be sourced to repair a very expensive device that is still very much usable if repaired.

He runs a video production company lol, there will def be production value

He's not an actor. Linus is the head of the company who runs the channel — and also its original host.

Is it appropriate for you to be trying to attack the guy's credibility?

Seems odd that it would be the first and only response given this video.

I’m not attacking his credibility, I’m calling it into question. If you produce a video in a reality-tv/anger-inciting manner then I’m not going to take it at face value without knowing more.

Then you should spend a few minutes investigating the person before questioning his credibility

a cursory look at the channel will see this type of over acting is common for the channel.

While he is over the top, I do not doubt that Apple Refused to repair their device for their "customer" that is standard apple anyway. Apple has always been about consumerism meaning they want you to buy new devices not repair broken ones. Their policy is "If its not Warranty, buy a new one", and even under warranty it is mainly REPLACE not repair.

I do hate it too; feels like I'm watching one of those stupid teenager/fake "prankster" vlog channels.

I sometimes see an interesting video title from him but don't even bother because I know it's gonna be 90% bullshit drama/useless scripted backstory and 10% actual tech.

You are right on the money. Exaggerated face expressions, yelling, fake drama, multiple 'live' takes, scripted 'spontaneous' videos. Its pretty much a reality tv show for young boys.

yeah well, for a youtuber it aint that bad. I suspect he's a decent guy.

Whoa I also bought an iMac Pro but not being able to get it repaired makes me quite nervous.

> "And you know what else is interesting?! Mack Wel-

Nope. Goodbye.

I don't get it - they broke the computer didn't they? So why is this Apple's problem to fix it?

He asks 'how the fuck does that even work?' well they just don't offer that service. If they don't want to provide a service when there is no contract, then they don't want to end of story. You can't just demand someone does a job for you that they don't want to.

I think you're legally required to provide service in certain parts of the world. What if your car manufacturer refuses to provide you new radio (if the older one goes bad). That would be unacceptable. So is this.

I'm positive that a replacement radio is not available from the manufacturer for my car. Of course, it's 30 years old...but there has to be a limit somewhere.

Car companies are required to provide OEM replacement parts for a certain time scale (possibly 5 years?). I imagine that law was put in place for exactly the same reason as this situation.

That's not about a demand. That's about being client-oriented.

If your dishwasher breaks - you can easily find a company or a guy who will do the repairs. Same should be here. Apple doesn't want to do it? Okay, but there should be no problem finding a 3rd party who will do the job. And the whole problem in this case that you simply can't find one because of all Apple's "we won't sell you parts\we will void your license" etc bullshit.

I don't get it - they broke the computer didn't they? So why is this Apple's problem to fix it?

Can you imagine if a car company tried to pull this? Oh, your car is broken, we don't sell parts, you gotta buy an entire new car everytime. Hmm, no.

Right but there's a law about that for cars. There isn't a law about it for computers.

I can understand him wanting them to service it. I can't understand him being indignant that they don't want to and seemingly not being about to wrap his head around that fact.

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