In case you were asking how it might be a problem, look at some of its effects on the status quo:
Forced obsolescence, pervasive spyware/security problems, being locked into an "app" ecosystem, user-hostile antifeatures, lack of modifiability to deal with hardware degradation over time, etc.
All those are things a person can live with if all they want is a communication device that runs apps and browses the web.
Pervasive spyware is not a problem?
Those used to tell online everything about their life down to the details could even consider it a service.